Details on what is included

Short answer: Yes 

What you pay a flat-rate for is a specific package/checklist of things the cleaner does as part of the turnover cleaning. We cannot customize the package per property for the same rate, BUT we can adjust pricing and tailor cleaning to specific needs.

You get the same rotation of cleaners every time! You are assigned a primary cleaner and 3 backups. If your primary cleaner is NOT available, we'll send the cleaning to your backup cleaner. This way you are guaranteed to have a cleaner for your place!

Just book 48 hours in advance and we GUARANTEE you'll be covered! If you book in under 48 hours before the cleaning, we will go above and beyond to accommodate but cannot guarantee availability!

On-site laundry is included in the cost per turnover cleaning. See below for how many loads are included (based on your home size)

Studio/1BR/2BR: 1-2 Loads of Laundry Included
3BR: 3-4 Loads of Laundry Included
4BR: 4 Loads of Laundry Included

If a unit requires more loads to be done, please tell us!

You probably had a guest who leaves the place way too trashed and need a turnover before next guest arrives.For and extra fee our cleaners will spend a the required time to inspect for damages and make sure your property is in amazing shape for next guest. 

Our Guarantee is that the cleaning will get done before your next guest checks in (as long as the guests don't surprise us and arrive way before check in!).

Nope you're all covered! The cleaners bring all of their own cleaning supplies. The only things you'll need to provide are (i) dishwashing soap (ii) laundry detergent, and (iii) guest supplies (paper towels, garbage bags, toilet paper, etc).

No we cannot. However, we recommend you put a lockbox or keypad somewhere on your property and our cleaners will have access to that.